Frequently Asked Questions
Get answers to common questions about our web development services, pricing, process, and more. Can't find what you're looking for? Contact us directly.
Getting Started
How do I start a web development project with OneTree?
Starting is easy! Simply fill out our contact form or give us a call. We'll schedule a free 30-minute discovery call to understand your goals, budget, and timeline. After that, we'll provide a detailed proposal outlining our recommended approach, timeline, and pricing.
Do you work with businesses outside of Toronto?
Yes! While we're based in Toronto and serve many local clients, we work with businesses across Canada and internationally. Our project management process is designed for seamless remote collaboration, with regular video calls and real-time communication.
What information do you need to provide a quote?
To provide an accurate quote, we need to understand your business goals, target audience, desired features and functionality, any existing branding or design preferences, your timeline, and budget range. The more detail you can provide, the more accurate our estimate will be.
Pricing & Payment
How much does a website cost in Toronto?
Website costs vary based on complexity and features. A basic business website typically ranges from $3,000-$8,000, while custom e-commerce sites range from $10,000-$30,000. Web applications start at $15,000 and can go higher based on functionality. We provide detailed quotes after understanding your specific needs. Visit our pricing guide for more details.
What is your payment structure?
We typically work with a milestone-based payment structure: 40% deposit to begin work, 30% at design approval, and 30% upon project completion. For larger projects, we can create custom payment plans. We accept bank transfers, credit cards, and cheques.
Are there any ongoing costs after the website is built?
Yes, there are typically ongoing costs including web hosting ($20-$100/month depending on your needs), domain renewal ($15-$50/year), SSL certificate (often included with hosting), and optional maintenance packages ($100-$500/month). We'll clearly outline all expected costs during our proposal.
Timeline & Process
How long does it take to build a website?
Timeline depends on project complexity. A basic business website takes 4-6 weeks, a custom WordPress site takes 6-10 weeks, e-commerce stores take 8-12 weeks, and custom web applications take 12-20+ weeks. We'll provide a detailed timeline with milestones in your proposal.
What is your development process?
Our process includes five phases: Discovery (understanding your goals and requirements), Design (creating wireframes and visual designs for approval), Development (building your website with regular progress updates), Testing (thorough quality assurance across devices and browsers), and Launch (deployment and training on how to manage your site).
Will I be able to review the work during development?
Absolutely! We provide access to a staging site where you can review progress at any time. We also schedule regular check-in calls (typically weekly) to demonstrate progress, gather feedback, and ensure we're aligned with your vision.
Technical Questions
What platforms and technologies do you work with?
We work with a wide range of technologies including WordPress, Shopify, Next.js, React, and custom solutions. For e-commerce, we specialize in Shopify and WooCommerce. Our technology recommendation is always based on your specific needs, budget, and long-term goals.
Will my website be mobile-friendly?
Yes, 100%. Every website we build is fully responsive and optimized for all devices—smartphones, tablets, and desktops. With over 60% of web traffic coming from mobile devices, mobile optimization is non-negotiable for us.
Will my website be optimized for search engines (SEO)?
Yes, we build all websites with SEO best practices including proper heading structure, meta tags, fast loading speeds, mobile optimization, clean URLs, and schema markup. For comprehensive SEO services including content strategy and link building, we offer additional SEO packages.
Can I update the website myself after it's built?
Absolutely! We build websites with user-friendly content management systems (CMS) that allow you to easily update text, images, and basic content. We provide training and documentation to ensure you're comfortable managing your site. For complex updates, our support team is always available.
Support & Maintenance
Do you offer ongoing support and maintenance?
Yes, we offer various maintenance packages starting at $100/month. These include regular software updates, security monitoring, backups, minor content updates, and priority support. We also offer ad-hoc support for clients who prefer pay-as-you-go arrangements.
What happens if something breaks on my website?
All our websites come with a 30-day warranty covering any bugs or issues discovered after launch. Maintenance package clients receive priority support with same-day response for critical issues. For non-maintenance clients, we offer support on an hourly basis.
Can you help improve my existing website?
Yes! We offer website audits, redesigns, and improvement services. Whether you need a complete overhaul or specific enhancements like speed optimization, mobile responsiveness, or adding new features, we can help. Visit our website redesign vs rebuild guide to learn more.